Refund Policy  

Last updated: 7/20/26

Overview

We want you to be happy with your purchase. This Refund Policy explains when returns and refunds are accepted for orders placed on Shichaneid.

Returns (Apparel Only)

Apparel items may be returned within 7 days of delivery, as confirmed by the carrier’s tracking.

To be eligible for a return, apparel must be:

• Unworn and unused

• In original condition

• Returned with any original packaging (if applicable)

Coffee and other consumable items are not eligible for return or refund (except in cases of damage, defect, or incorrect item received as described below).

How to Request a Return

To request a return, email info@shichaneid.com within 7 days of delivery with:

• Your order number

• The item(s) you’d like to return

• The reason for the return

• Photos (required if the item is damaged/defective or incorrect)

If your return is approved, we’ll provide the return shipping address and instructions.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact info@shichaneid.com within 3 business days of delivery and include photos of:

• The item(s)

• The packaging (if damaged)

• Any shipping label (if helpful)

If approved, we will cover return shipping for damaged/defective items or incorrect orders.

Return Shipping (Non-Damaged / Non-Incorrect Returns)

For approved returns that are not due to damage/defect or an incorrect item, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or denial.

If approved, your refund will be issued to your original payment method. Processing times can vary by bank/payment provider.

No Restocking Fees

We do not charge restocking fees.

Contact

Questions about returns or refunds? Email info@shichaneid.com.